Privacy Policy

Privacy Policy

At Velvet Valley Coffee, we respect your privacy and are committed to protecting your personal information.

Information We Collect

When you place an order, contact us, or subscribe to our updates, we may collect:

  • Name
  • Mobile Number
  • Email Address
  • Shipping & Billing Address
  • Order Details
  • Payment Information (processed securely through trusted payment partners)

How We Use Your Information

We use your information only for purposes necessary to operate our business and serve you better, including:

  • Processing and delivering your orders
  • Providing order updates and customer support
  • Responding to your queries and requests
  • Sending important information related to your orders
  • Sharing offers, promotions, new product launches, and brand updates (you may opt out at any time)
  • Improving our products, services, and website experience

Information Security

We take reasonable measures to protect your personal information and do not sell, rent, or trade your personal data to third parties.

Sharing of Information

Your information may be shared only with trusted service providers required to complete your order, such as:

  • Payment gateways
  • Courier and logistics partners
  • Technology and website service providers

These partners are authorized to use your information only for the services they provide on our behalf.

Marketing Communications

By placing an order or subscribing to our communications, you may receive updates, offers, and promotional messages from Velvet Valley Coffee. You can unsubscribe from these communications at any time.

Your Privacy Rights

You may contact us at any time to:

  • Update your information
  • Correct inaccurate details
  • Request removal from marketing communications

Changes to This Policy

Velvet Valley Coffee may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Email: support@velvetvalley.in
Customer Care / WhatsApp: +91 90331 90162