At Velvet Valley, we are committed to delivering your order safely and as quickly as possible.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

Delivery Time

Estimated delivery times:

• Metro Cities: 2–5 business days

• Other Cities & Towns: 3–7 business days

• Remote Areas: 5–10 business days

Delivery times may vary depending on your location and courier service availability.

Order Tracking

Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp (if available).

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Delays

While we strive to deliver orders on time, delays may occasionally occur due to weather conditions, courier issues, public holidays, or other unforeseen circumstances beyond our control.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging so we can assist you promptly.

Contact Us

For any shipping-related questions, please contact:

Email: support.velvetvalley@gmail.com

Phone: +91 90331 90162

Thank you for choosing Velvet Valley.

Elevate Every Sip.