Terms & Conditions

Welcome to Velvet Valley Coffee. By accessing our website and placing an order, you agree to the following Terms & Conditions.

General

By using our website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or guardian.

Velvet Valley Coffee reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice.

Products & Pricing

We strive to ensure that all product descriptions, images, and prices displayed on our website are accurate. However, errors may occasionally occur. We reserve the right to correct any errors and cancel or refuse orders if necessary.

All prices are displayed in Indian Rupees (INR) and are subject to change without notice.

Orders

Once an order is placed, you will receive an order confirmation via email or SMS.

We reserve the right to cancel or refuse any order due to product availability, pricing errors, suspected fraudulent activity, or any other legitimate reason.

Payments

We accept payments through secure payment gateways and trusted payment partners.

By placing an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.

Shipping & Delivery

Orders are shipped as per our Shipping Policy.

Delivery timelines are estimates and may vary depending on location, courier services, weather conditions, or other factors beyond our control.

Cancellations, Returns & Refunds

Order cancellation or modification requests must be made within 24 hours of placing the order and before dispatch.

Due to the nature of food products, delivered orders are non-returnable and non-refundable.

For damaged, incorrect, or missing products, customers must contact us within 48 hours of delivery and provide clear images and an unboxing video for verification.

Please refer to our Return & Refund Policy for complete details.

Intellectual Property

All content on this website, including logos, product images, graphics, designs, text, and branding, is the property of Velvet Valley Coffee and may not be copied, reproduced, or used without written permission.

Limitation of Liability

Velvet Valley Coffee shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Our maximum liability, if any, shall be limited to the value of the product purchased.

Privacy

Your personal information is collected and used in accordance with our Privacy Policy.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Ahmedabad, Gujarat.

Contact Us

For any questions regarding these Terms & Conditions, please contact:

Email: support@velvetvalley.in

Customer Care / WhatsApp: +91 90331 90162