Shipping Policy
Shipping & Delivery Policy
At Velvet Valley Coffee, we are committed to delivering your favorite coffee products safely and efficiently.
Order Processing
All orders are processed and dispatched within 1–2 working days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Timeline
Estimated delivery timelines are as follows:
- Metro Cities: 3–5 working days
- Tier 2 & Tier 3 Cities: 4–7 working days
- Remote Areas, North-East States, Jammu & Kashmir, and certain rural locations: 5–10 working days
Delivery timelines are estimates and may vary due to weather conditions, transportation delays, public holidays, or courier service disruptions.
Shipping Partners
We ship our products through trusted courier and logistics partners across India to ensure safe and timely delivery.
Delivery Responsibility
Velvet Valley Coffee shall not be held responsible for delays caused by courier companies, transportation issues, natural calamities, or unforeseen circumstances beyond our control. Our responsibility is limited to handing over the shipment to the designated courier partner within the stated processing period.
Delivery Address
Orders will be delivered to the address provided by the customer at the time of placing the order. Customers are requested to ensure that the shipping address and contact details are accurate and complete.
Velvet Valley Coffee will not be responsible for delivery issues arising from incorrect or incomplete address information provided by the customer.
Shipping Charges
- Free Shipping on all prepaid orders above ₹600.
- Orders below ₹600 may attract a standard shipping fee, which will be displayed at checkout before payment.
Remote Area Surcharge
Certain remote locations, North-East states, Jammu & Kashmir, Ladakh, and other difficult-to-service regions may incur additional shipping charges. Any such charges will be communicated to the customer before order dispatch.